Even with the best technology, success depends on a customized approach to meet each facility’s needs, thorough understanding and proper use by all staff, and ongoing access to support and education.
Microsystems brings knowledge and experience from working with hundreds of facilities to help our customers use SPM to its full capabilities.
We’re the only sterile processing information system provider to take full ownership of the database build. With a team of data specialists, we work with clients to make sure all data is accurate, complete and consistent. This improves overall system performance and ease of use.
During this several-month process, SPM’s implementation specialists provide a personalized, thoroughly tested software installation and education for all staff, supervisors and managers. This translates into faster adoption and greater return on investment for facilities.
Through one-on-one training with each staff member and support after implementation, facilities have the tools they need to use SPM to its potential. Customers also benefit from a dedicated client services account manager who drives system utilization and proficiency as well as a 24/7 help desk for technical issues.
Microsystems hosts conferences for SPM customers to learn more about the product and connect with others using it, while earning continuing education credits (CEUs). Additionally, webinars and a monthly schedule of hands-on workshops allow customers to continuously refine or refresh their knowledge on the system’s capabilities.
With pre-packaged reports and focused educational programs, facilities can be fully prepared for their next internal or Joint Commission audit based on the most recent experiences of others in the SPM User Community. You can rest easy knowing you have your account manager by your side as a trusted ally.